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Plant machinery Courses, Qld Govt Funding for courses. MC Trucks Licences. RTO: 31660

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Contact Number: 1300 279 808

 

 Refund Policy

A refund form must be filled out and submitted for a refund to be processed. Find refund form at http://affordableindustrytraining.com.au/links/. Please refer to the individual refund policy for each program below. We understand sometimes that certain situations can arise beyond your control. If this does occur outside the refund policy guidelines, then the student may ask for the RTO Manager to consider holding monies paid and to transfer into another course at a later date. The RTO Manager will consider this on a case by case situation. The RTO Manager decision is final.

All refunds if approved will be refunded within 14 days of receiving refund request. They will be refunded via cc/debit card.

 FFS (Fee for Service) and CSQ Funded Courses (excluding MC course)

24 hours business notice must be given to cancel a course. If 24 hours is not given, the total amount paid is non-refundable. If 24-hour notice is given, a refund may be given, or monies used to rebook the course or a different course in.

FFS (Fee for Service) Multi-Combination TLIC4006 Course

If you need to cancel an MC course, then at least 10 days’ notice must be given in writing to admin@affordableindustrytraining.com.au . If 10 days is given, cancellation and refund can be given with a $100 admin fee applied. If 10 days’ notice has not been given, then the student will receive 25% of what they have paid back. 75% of what they have paid will be kept by Affordable Industry Training for admin fees and enrolment fees and trainers fees. Please discuss with RTO Manager as it can be assessed on an individual basis.

If you have commenced your course, then no refund will apply.

We do not accept:

  • Change of mind for any course
  • If you do not show up on the agreed times and days, no refund will be granted.
  • Affordable Industry Training takes no responsibility for any extra charges that may occur including flight delays, weather conditions, training not proceeding because you do not have a medical certificate or current valid Qld Licence. Courses may be cancelled or postponed in very rare circumstances due to weather events, Sick trainer and assessors or Truck maintenance issues. Affordable Industry Training will ensure they do everything they can for a course not to be cancelled. But very rarely, this may occur.

Affordable Industry Training does not hold a Tuition Assurance Scheme and therefore will never collect more than $1,500.00 in advance from our students. If your course is over $1500, the remaining amount due will be taken on day 1 of your course.

Refund Policy Certificate 3 Guarantee

Once you have enrolled and paid student contribution fees and was given the learner guide then no refund can be issued. This is because your course has commenced. If you have not been given the learner guide and you wish to cancel enrolment, and 7 days’ notice has been given to cancel, then please go to www.affordableindustrytraining.com.au and click on refund forms. Please fill out refund form and email. Refund will then be looked upon and decided and if granted, a refund will appear exactly how it was paid.

There is no refund to be granted if you do not show up for training, miss any units or fail to submit course work in. If you do not show up, two attempts to contact you via phone, text or email will be made. If unsuccessful, then your enrolment will be withdrawn, and no refund will be issued.

COVID-19 REFUND POLICY:

In the case the directive is to lockdown and we cannot deliver any course, due to covid 19, then you will be contacted to re book another date/time or a full refund will be offered.

Our first priority is to maintain the health and safety of our staff and our students.

Fact Sheet link: training.qld.gov.au

Courses commence regularly, so contact our friendly staff today to determine your eligibility and arrange your enrolment today.

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